Official Documentation
Terms & Conditions
Last revised: November 2026 • Effective across all Perfume x Rioche platforms
1. Order Policy
- Prepaid Orders Only: Only prepaid orders are accepted across all digital channels to facilitate automated warehouse dispatch.
- Cash on Delivery (COD) Availability: Cash on Delivery (COD) orders are strictly not available.
- Cash Handling Fee (CHF): Customers will be charged a non-refundable Cash Handling Fee of ₹149 on COD orders only under special approved circumstances.
- Rejected Shipments: If a shipment is rejected or not accepted upon delivery due to customer circumstances, ₹149 will be deducted to offset carrier return penalties.
- Re-shipment Charges: A re-shipment fee of ₹149 will be added and collected before re-dispatch for parcels returned to our facility.
2. Shipping & Delivery Policy
- Free Shipping Threshold: Complimentary express shipping is available on all prepaid orders above ₹999 across India.
- Standard Shipping Fee: Orders below ₹999 will attract a nominal basic shipping fee of ₹99. This amount may vary slightly based on extreme remote pincode logistics.
- Delivery Timeline: Products are typically delivered within 7 working days after an order is placed. Timelines may vary according to regional transit routes.
- Carrier Partners: We partner primarily with premier logistics providers: Delhivery Logistics & Bluedart Logistics.
- Real-Time Tracking: Customers receive automated SMS, WhatsApp, and email dispatch notifications containing official Air Waybill (AWB) tracking numbers once handed to the courier.
3. Dispatch Timelines & Address Modifications
- Order Cut-off Time: Orders placed after 6:00 PM IST will not be dispatched on the same day. No orders are handed over to couriers on Sundays or Gazetted Public Holidays.
- Order Redirection: Once a parcel has been scanned and dispatched by the carrier, we are strictly unable to modify the delivery address or destination pincode.
- Contact Details: Once an order is dispatched, telephone numbers and recipient names cannot be changed in transit systems.
- Uncontrollable Delays: Rioche is not liable for transit delays caused by extreme weather, floods, airport strikes, or force majeure events.
4. Fragrance Performance & Product Representation
- Skin Chemistry Variation: Fragrance longevity, projection, and olfactory drydown notes naturally vary based on individual skin pH, hydration, body heat, and ambient weather.
- Representation Disclaimer: Product images, flacon renders, and video reels are for representation and artistic illustration only. Actual products might show minor variations in liquid hue or packaging print without affecting formula integrity.
- Jurisdiction: All commercial transactions and disputes shall be governed by the laws of India and subject to local jurisdiction.
5. Privacy & Data Protection
We collect personal details solely to fulfill and track your orders: recipient name, delivery address, phone number, and email. We do not store credit card or banking passwords on our servers. All transactions are routed through encrypted PCI-DSS Level 1 compliant gateways.
Customer data is strictly kept confidential and never sold or rented to third-party marketing companies. For data deletion or grievance redressal, contact [email protected].