No Return, Refund & Exchange Policy

Due to strict personal cosmetic hygiene standards and the integrity of fine fragrance formulations, all perfume sales are final.

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Core Policy Notice

All perfume purchases are strictly non-returnable and non-exchangeable under any circumstances once dispatched. Returns or exchanges will not be accepted due to personal fragrance preference, olfactory adaptation, change of mind, incorrect bottle selection, gifting issues, or partial usage.

1. What to Do If Outer Package Arrives Compromised

If the courier delivery box appears crushed, opened, wet with leaked liquid, tampered with, or otherwise damaged upon arrival, the recipient MUST execute one of the following two actions:

Option A: Direct Rejection

Immediately reject the parcel directly with the courier executive at the doorstep, stating outer box damage. The courier will return the package to our warehouse for verification.

Option B: Negative POD

Accept delivery ONLY after providing a written Negative Proof of Delivery (POD) on the delivery agent’s sheet/device and photographing the signed negative remarks clearly before the agent departs.

2. Mandatory Evidence Required for Replacement

If a customer accepts delivery of an order that has partial, broken, or compromised contents, they must email the following two mandatory proofs to [email protected] within 24 hours of delivery:

A clear photograph of the Negative POD (Proof of Delivery) signed by the courier executive.
An uncut, continuous 360-degree Unboxing Video recorded from before the exterior courier tape is cut, showing the full label, shipping AWB, all 6 sides of the box, and the unboxing revealing the internal flacon damage.

Critical Note: If the customer accepts the delivery without providing a Negative POD and does not submit an uncut 360-degree unboxing video within 24 hours, the Company is strictly not liable for any action or replacement.

3. Resolution: Replacement Flacon

All submitted claims are verified by our logistics audit and quality inspection team within 48 business hours.

Approved Claims: Will receive an identical fresh replacement flacon dispatched via express courier at zero additional cost to the customer.
Monetary Refunds: Cash or bank account refunds will not be provided under any circumstances.

Need Assistance with an Existing Delivery?

Our customer care team is available Monday to Saturday (10:00 AM – 6:00 PM IST).

Email Support ([email protected])